Shipping policy

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. If a return label is provided, the cost will be deducted from your refund. Items that do not meet return conditions will be refused or returned at the customer’s expense.

Exchanges

We do not process direct exchanges. To receive a different item, return the original item (if eligible) and place a new order.

European Union 14 Day Cooling Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, as required by law. All standard return conditions still apply.

Refunds

We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. We reserve the right to deny refunds if items show any signs of wear, damage, or alteration. If more than 15 business days have passed since approval, contact us at neena@thestringcode.com.