Where can I purchase The String Code products? You can shop our exclusive collections directly through our online store and our Facebook and Instagram Shops. Additionally, you can find our products at select high-end boutiques across the country.
Do you ship internationally? No, we currently only offer shipping within the 48 contiguous states of the United States. We apologize for any inconvenience.
When is my order shipped? Orders received by 3 P.M. EST generally ship the same day; otherwise, they ship the next business day.
How can I track my order? Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status through our shipping partner’s website.
What is your return policy? You can request a free return of any product within 14 days from the delivery date. Contact our customer care at Neena@thestringcode.com to receive the return form or see the Terms and Conditions of Sale section on the website for detailed instructions and conditions.
Can I exchange an item for a different size or color? Yes, we offer exchanges for a different size or color, subject to product availability. Please initiate the exchange process within 14 days of receiving your order. Refer to our Returns & Exchanges page for step-by-step instructions.
What do I do if I have not received my order? Check your confirmation email for your tracking number and track the order on the carrier’s website. If the tracking shows a delay or your package appears stalled, contact customer service at Neena@thestringcode.com.
How can I stay updated on new collections and promotions? Stay connected with us by subscribing to our newsletter on the website. When you sign up, you will receive a 15% discount on your next purchase, along with the latest updates, fashion tips, and exclusive promotions. You can also follow us on social media platforms like Instagram, Facebook, and Twitter for the latest news.
