General Information

We offer shipping to all 48 states in the continental US.

Unfortunately, we do not offer shipping to Hawaii, Alaska or Puerto Rico at this time.

We cannot process orders shipping to a PO Box or Military address.

International Shipping

We are currently unable to ship internationally. Orders with an international shipping address will not be processed.

Address Requirements

During checkout, you must certify you are providing a valid and complete shipping address. Please be sure to check your shipping address for errors before completing your order. We are not responsible for products shipped to the wrong and/or incomplete address due to input error.

Additionally, we will not refund or reship orders that were sent to an incorrect and/or incomplete address due to user error. No Exceptions.

Processing and Shipping Times

Please allow 5–7 business days for us to process and ship your order.

Refunds

For all return requests or quality concern, please reach out via email at neena@thestringcode.com. Visit our Returns Policy page for more information.