You can shop our exclusive collections directly through our online store and our Facebook and Instagram Shops. Additionally, you can find our products at select high-end boutiques across the country.

No, we currently only offer shipping within the 48 contiguous states of the United States. We apologize for any inconvenience.

Orders received by 3 P.M. EST generally ship the same day, otherwise ship the next business day.

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status through our shipping partner’s website.

You can request a free return of any product within 14 days from the delivery date. Contact our customer care at Neena@thestringcode.com to receive the return form or see the Terms and Conditions of Sale section on the website for detailed instructions and conditions.

Yes, we offer exchanges for a different size or color, subject to product availability. Please initiate the exchange process within 14 days of receiving your order. Refer to our Returns & Exchanges page for step-by-step instructions.

Look at your email confirmation for your order, track it online using the carrier’s website. If the tracking information looks like your package has stalled, contact customer service at neena@thestringcode.com.

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